Terms and Conditions

1. Rovers Services

The Rovers App and related Services may provide:

• Mobile ordering and pickup
• Rovers ONE membership
• Adventure Points (AP)
• Rovers ONE Member ID and dynamic QR
• GG Pass
• Gaming reservations and sessions
• Rovers Credit
• Rewards and promotions
• Account management
• Order and transaction history
• Store information
• Notifications
• Future Rovers products, memberships and experiences

Features may vary by location and time, and may be modified, suspended or discontinued.

2. Account Registration

• You must provide accurate and current information and keep it up to date.
• Email and/or mobile verification may be required.
• Each person may hold only one verified Rovers ONE identity.
• Duplicate verified contact information may result in accounts being blocked, merged, suspended or placed into account recovery.
• Your Member ID is unique to you and is non-transferable.

3. Account Security

• You are responsible for protecting your password, sign-in credentials and device.
• Notify Rovers promptly if you believe your account has been compromised.
• Rovers may revoke sessions, lock accounts, require additional verification, or restrict activity that appears risky.

4. Mobile Orders

• Orders are primarily for pickup unless another option is shown.
• Product and store availability may vary.
• Prices, sizes and modifiers may vary by store and over time.
• Scheduled pickup is subject to availability.
• Orders are not final until confirmed.
• You must review the store, items, quantity, size, modifiers, pickup time and payment before placing an order.
• Cancellation may not be available once an order is confirmed or in preparation.
• Rovers may cancel an order because of stock issues, store closure, technical failure, suspected fraud, pricing error, safety, or other operational reasons.

5. Prices and Payment

• Prices are in Philippine pesos (PHP) unless stated otherwise.
• The price charged is the price determined by Rovers’ systems at the time the order is processed.
• Payment methods may include online payment, QR payment, pay-at-store, or other methods made available.
• A screenshot, uploaded receipt or payment reference is evidence only and is not final proof of payment.
• An order or booking is treated as paid only after verification by Rovers or its payment provider.
• Rovers ONE does not store raw card PINs, CVVs or full card numbers.

6. Rovers ONE Membership

Rovers ONE is Rovers’ customer identity, loyalty, membership, booking and customer-experience platform. Membership may unlock Adventure Points, a Member ID, rewards, Rovers Credit, gaming, reservations, offers, promotions and future services.

7. Adventure Points

• Standard earning: ₱50 eligible completed Rovers spend = 1 AP.
• Active qualifying GG Pass members: ₱40 eligible completed Rovers spend = 1 AP.
• Adventure Points have no fixed peso value.
• AP is not cash, not a bank deposit and not electronic money, and cannot be withdrawn.
• AP is not earned on membership fees, wallet loads, free portions, non-approved fees, third-party transactions, or cancelled, refunded or otherwise excluded spend.
• A refund or void may reverse AP earned on that transaction.
• If reversed AP has already been used, your AP balance may become negative.
• Positive AP earn lots are designed to expire 12 months after they are earned, unless policy changes.
• AP balances are determined only by Rovers’ transaction records.

8. Rovers ONE Member ID and QR

• Your digital Member ID may be shown as a dynamic QR code that changes automatically.
• You must not tamper with the QR, reproduce another person’s Member ID, sell or transfer your Member ID, or knowingly use an expired QR.
• Screenshots of expired codes may fail.
• All benefits are subject to server verification.

9. GG Pass

• Price: ₱499 per 30-day membership period.
• Founding cap: 30 qualifying Founding memberships.
• Founding price protection: ₱499 for the first 12 continuous renewal periods.
• 72-hour renewal grace period after expiry; benefits are paused during grace.
• Active qualifying GG AP rate: ₱40 = 1 AP.
• Public PS5 rate: ₱250/hour. GG PS5 rate: ₱175/hour.
• GG Pass does not renew automatically in this version; each renewal is confirmed by you.

10. Gaming Services

• Gaming is currently offered at Rovers SLC only.
• Initial systems may include PlayStation 5, PlayStation 4 and Nintendo Switch.
• Availability depends on store hours, equipment, maintenance, events, outages, and safety or operational needs.

11. GG Advance Bookings

• Active qualifying GG Pass members may book up to 48 hours ahead.
• A maximum of one future reservation may be held at a time.
• The peak period is initially 11:00–14:00, with a maximum of 120 reserved minutes during peak.
• A 10-minute booking hold and 10-minute arrival grace apply where applicable.
• A booking is confirmed only after applicable payment requirements are met.

12. Gaming Cancellation Policy

• 4 or more hours before start: 100% of eligible paid booking value returned as Rovers Credit.
• 1 to 4 hours before start: 50% returned as Rovers Credit.
• Less than 1 hour before start: no Rovers Credit.
• No-show: no Rovers Credit.
• Cancellation by Rovers or verified Rovers fault: 100% of applicable unused paid value restored.

The final outcome of any cancellation is subject to server verification.

13. No-Shows

• An arrival grace period applies to each booking.
• A second unexcused gaming no-show within a rolling 30 days may result in a 30-day suspension of advance booking.

14. Rovers Credit

• Rovers Credit is separate from Adventure Points.
• Rovers Credit is PHP-denominated, closed-loop value usable only with Rovers.
• It may come from an eligible cancellation, Rovers fault, service recovery, promotion, or other authorized Rovers transaction.
• It cannot be transferred between members in this version.
• It cannot be withdrawn as cash.
• Expiry of Rovers Credit is configurable and will be disclosed once approved.To be confirmed

15. Rovers ONE Rewards

• Rewards are planned in 50, 100 and 150 AP tiers.
• Reward availability and eligibility may vary.
• Final reward redemption is not available until required Finance/COGS approval is obtained. In the app, redemption is marked Coming Soon.

16. Promotions, Missions and Referrals

• Rovers may offer referrals, missions, badges, AP multipliers and promotional rewards.
• Each may have separate eligibility, dates and caps.
• Fraud, self-referral or duplicate-account abuse may lead to disqualification or restrictions.

17. Prohibited Use

You must not:

• Create fraudulent or duplicate accounts
• Impersonate another person
• Manipulate or tamper with QR codes
• Submit falsified transactions or receipts
• Interfere with security or gain unauthorized access
• Manipulate prices, AP, rewards, bookings or Rovers Credit
• Exploit bugs or vulnerabilities
• Abuse promotions or referrals
• Use automation or bots to gain an unfair benefit
• Harass Rovers staff or other customers
• Use the Services for any unlawful purpose

18. Account Suspension or Termination

Rovers may restrict, suspend or close an account for fraud, abuse, security risk, chargebacks, repeated violations, booking or reward misuse, unlawful activity, or material breach of these Terms. Where reasonable, Rovers will prefer restricting a specific feature over closing the whole account.

Closing an account does not erase transaction, financial, security or audit records Rovers is required to keep.

19. Store and Service Availability

Store hours, products, equipment, benefits and services may change because of inventory, maintenance, technical failure, weather, emergency, private events, safety, government restrictions, closure, or other operational reasons.

20. Intellectual Property

The Rovers brand, marks, designs, interface, images, text, software and content are owned by or licensed to Rovers. You may use them only for personal, lawful use of the Services. Unauthorized copying or commercial use is not permitted.

21. Third-Party Services

The Services may rely on third parties such as payment providers, maps, communications, point-of-sale, analytics and app stores. Their own terms and privacy policies may apply.

22. Privacy

Our handling of personal information is described in our Privacy Policy.Pending legal review

Consent to marketing is separate and optional, and is never required to create an account or use the Services.

23. Disclaimer

Rovers uses reasonable efforts to keep the Services available and accurate, but cannot guarantee they will always be uninterrupted or error-free. Nothing in these Terms excludes mandatory consumer rights under applicable law.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Rovers will not be responsible for indirect, incidental, special or consequential losses arising solely from your use or inability to use the Services. This does not exclude liability that cannot lawfully be excluded or limited.

25. Changes to These Terms

Rovers may update these Terms to reflect new features, changes in law, operations, membership or security. Material changes may be communicated through the app, website, email or other reasonable means.

26. Governing Law

These Terms are intended to be governed by the laws of the Republic of the Philippines, subject to final legal review and without prejudice to mandatory consumer rights.

27. Contact